Previous incidents

This issue has now been fully resolved and all Airship services, including Rewards and vouchers, are back to normal operation.

We're sorry for the extended disruption this caused and thank you for your patience while we worked through this. Our team is now working with our infrastructure partners on a full root cause analysis,

All services have been restored and are operating normally. We can confirm that this disruption was caused by a planned software update that had an unexpected impact on the platform. We have taken steps to prevent a recurrence.

We apologise for any inconvenience this caused. Thank you for your patience.

Services have successfully restarted and are coming back online. Any broadcasts that were queued during the outage will catch up and send shortly.

Our team will be conducting a root cause analysis to better understand what led to this issue and to help prevent a recurrence.

We apologise for any disruption caused and thank you for your patience while we worked to resolve this.