Previous incidents

May 2025
May 16, 2025
1 incident

Some email links not working (Forms, Rewards, Unsubscribe)

Degraded

Resolved May 16 at 04:48pm BST

Links in any new outgoing emails are now working again as normal.

Earlier broadcasts sent today may still experience issues, and our team is putting in mitigating steps in such cases, where possible.

1 previous update

May 13, 2025
1 incident

Airship and Airship Rewards unavailable

Downtime

Resolved May 13 at 01:03pm BST

All services have been reinstated. Our processors are now working through any backlogs that were paused during the downtime.

2 previous updates

April 2025
Apr 30, 2025
1 incident

Toggle vouchers showing an error when loading

Degraded

Resolved Apr 30 at 05:48pm BST

This has now been resolved and Toggle vouchers are loading as normal.

1 previous update

Apr 29, 2025
1 incident

Comtrex <> Airship voucher service outage

Degraded

Resolved Apr 29 at 08:36am BST

We have identified the problem and service has been restored.

1 previous update

Apr 14, 2025
1 incident

Airship dashboard is unavailable

Downtime

Resolved Apr 14 at 12:47pm BST

The issue has been identified and fixed and the Airship dashboard is now working again as normal.

Further work will also be completed to identify how the problem in our deployment workflow was introduced and why normal operational rollback procedures did not work, causing this extended outage.

1 previous update

Apr 03, 2025
1 incident

Partial outage: Hosting provider outage

Degraded

Resolved Apr 10 at 01:08pm BST

At 11:45 today we restored connection and all services have resumed normal functionality.

10 previous updates

March 2025
No incidents reported