Previous incidents

Platform is operational. Some scheduled and automated broadcast sends may be delayed while we apply the final part of a performance fix. All other services are running normally and we're monitoring closely.

This incident is now resolved. Rewards, forms, and the wider platform are operating normally. Apologies again for the disruption, and thank you for bearing with us. If you continue to see any issues, please contact support.

We've applied fixes and rewards, forms, and wider platform performance are recovering. Most users should now find these working normally again, though you may still see occasional slowness while things stabilise. We're monitoring closely and will confirm once fully resolved. Thank you for your patience.

We're aware of an issue currently affecting platform performance. Rewards and forms may not be working reliably, and some users will experience them loading slowly, intermittently, or failing to load at all. Wider platform performance, including creating and sending campaigns, may also be slower than usual. The impact is inconsistent, so some users may be affected while others are not. We have identified the cause and our engineering team is actively working to restore normal service. We'll p...

All services have been restored and are operating normally. We can confirm that this disruption was caused by a planned software update that had an unexpected impact on the platform. We have taken steps to prevent a recurrence.

We apologise for any inconvenience this caused. Thank you for your patience.

Services have successfully restarted and are coming back online. Any broadcasts that were queued during the outage will catch up and send shortly.

Our team will be conducting a root cause analysis to better understand what led to this issue and to help prevent a recurrence.

We apologise for any disruption caused and thank you for your patience while we worked to resolve this.