Previous incidents

The issue has been resolved. This was caused by a problem with our database service which failed to provision additional resource when it was needed. This will be picked up in our post-mortem.

All services are now restored.

We identified the root cause and the intermittent connection dropouts have been resolved.

Platform stability and speed has now been restored to normal, while key functionality is operating as expected.

Data from partner queues is also now being ingested and back-dated.

Thank you for your patience while our team worked through the issues this week.

Normal service is now restored.