Previous incidents
Platform slow to respond
Resolved Sep 16 at 08:00pm BST
The issue has been resolved. This was caused by a problem with our database service which failed to provision additional resource when it was needed. This will be picked up in our post-mortem.
All services are now restored.
2 previous updates
Dashboard connectivity issue
Resolved Aug 30 at 04:31pm BST
We identified the root cause and the intermittent connection dropouts have been resolved.
1 previous update
Slowdowns and connectivity issues
Resolved Jul 26 at 11:16pm BST
Platform stability and speed has now been restored to normal, while key functionality is operating as expected.
Data from partner queues is also now being ingested and back-dated.
Thank you for your patience while our team worked through the issues this week.
5 previous updates
Platform downtime and degraded experience
Resolved Jul 01 at 08:47pm BST
Normal service is now restored.
1 previous update